Services - IBM Netcool Suite
Experience
Projects
IBM Netcool Suite
End-to-End Implementation and High Availability
Seamless Deployment: Delivered comprehensive, end-to-end deployment and configuration of the IBM Tivoli Netcool Suite in high-availability environments, ensuring uninterrupted monitoring.
Robust Architecture: Implemented multi-tiered object server setups to maintain consistent, fault-tolerant operations across a range of network devices and applications.
Continuous Monitoring: Developed high-availability architecture solutions for critical infrastructure, reducing downtime and optimizing the system for 24/7 monitoring.
Scalable Solutions: Executed scalable implementations designed to accommodate the growing needs of large-scale enterprises, ensuring reliability and expansion readiness.
Custom Rule and Policy Development
Tailored Probes: Developed custom Netcool Probe (EIF and SNMP) rules tailored to specific operational needs, maximizing monitoring effectiveness and flexibility.
Advanced Event Processing: Engineered advanced probe rules using MIB files and custom rules from raw data capture, enabling precise event correlation and filtering.
Automation: Created sophisticated Netcool Impact policies for automated event enrichment, suppression, and incident response, improving efficiency and reducing manual intervention.
Incident Response: Streamlined incident management by automating email notifications and other response workflows, minimizing response time and human error.
Event and Incident Management
Centralized Event Handling: Successfully deployed IBM Tivoli Netcool Omnibus for centralized event management and real-time data correlation, enhancing operational visibility.
Third-Party Integrations: Integrated Netcool Omnibus with ServiceNow and Remedy ticketing systems for seamless incident management and automated ticket creation.
Real-Time Visibility: Ensured real-time network monitoring and visibility by integrating event management with IBM Tivoli Network Manager (ITNM), improving proactive incident detection.
Enhanced Response Times: Reduced incident response times by deploying optimized workflows for event escalation and notifications.
High Availability and Architecture
Resilient Infrastructure: Designed and implemented high-availability solutions for Tivoli Netcool Suite, including multi-tiered object servers and failover configurations.
Network Integration: Integrated Netcool with IBM Tivoli Network Manager for real-time network visibility, providing rich, customizable maps for monitoring and troubleshooting.
Failure Protection: Configured systems with event flood protection mechanisms, safeguarding the network from overload during large-scale incidents.
Cross-Platform Integration: Linked multiple platforms and systems into a cohesive monitoring architecture, ensuring seamless interoperability across environments.
Advanced Monitoring Solutions
Comprehensive Probe Configuration: Configured a wide range of probes (SNMP, SYSLOG, CORBA, PING) in high-availability setups, allowing for in-depth monitoring of diverse infrastructure components.
Device Monitoring: Implemented monitoring solutions for critical network infrastructure (routers, switches, access points) with customized rules tailored to client-specific requirements.
Scalable Event Management: Designed systems capable of handling significant event volumes with customizable alerting and escalation pathways.
Network Visibility: Developed and optimized real-time monitoring solutions, providing granular insights into network performance, health, and security.
Training and Documentation
Hands-On Training: Conducted training sessions for interns, team members, and Network Operations Centre (NOC) users, imparting best practices for IBM Netcool Suite usage.
Detailed Documentation: Documented all aspects of the Netcool Suite implementation, from system architecture to UAT (User Acceptance Testing) preparation, ensuring knowledge transfer and ease of maintenance.
Map Visualization: Provided operators with real-time network maps and visibility tools for enhanced monitoring and troubleshooting capabilities.
Operational Excellence: Assisted clients in developing operational procedures to maintain and enhance the effectiveness of monitoring solutions, increasing the longevity and performance of their systems.